Worcester Regional Transit Authority

508-791-WRTA

Contact the WRTA

Contact Us Electronically Via the WRTA Feedback Form

WRTA Main Office:
60 Foster Street (Hub)
Worcester, MA 01608 [ map ] (508) 791-WRTA (9782)

Hub Lobby Opening Hours Are:
Monday – Friday: 6:00 a.m. to 8:00 p.m.
Saturday: 7:00 a.m. to 8:00 p.m.
Sunday: 2:00 p.m. to 6:00 p.m.

Customer Service Center:
60 Foster Street (Hub)
Worcester, MA 01608 [ map ] (508) 791-WRTA (9782)

Customer Service Window Hours Are:
Monday – Friday: 7:00 a.m. to 8:00 p.m.
Saturday: 9:00 a.m. to 5:30 p.m.
Sunday: 2:00 p.m. to 6:00 p.m.

Customer Service Phone Agent Hours Are:
Monday – Friday: 8:00 a.m. to 4:30 p.m.
Saturday: Voicemail Only
Sunday: Voicemail Only

Customer service representatives are available to assist transit riders with Routing & Schedule Information, System Maps, Bus Fares, 31-Day Passes, Snow Routes, Holiday Schedules.

To provide Feedback, you may call our office at 508-453-3462, fill out our online form or email csfeedback@therta.com.


Administration Contact:
Phone (508) 791-WRTA (9782)
Fax 508-752-1676

Use this number to inquire about RFPs/RFQs and other procurement questions including Vehicle Auctions, Bus Advertising, Events, Marketing, Job Openings and corrections to this Website.


Online Feedback:
Click here to go to the online feedback form.


Media Relations:
If you are a member of the media and wish to contact the WRTA regarding a story or quote, contact our public relations team – PENTA Communications, Inc. at 508-616-9900, ext. 112.

Any quotes or information that does not come from our official media relations contact should not be considered legitimate.


WRTA Contacts:
Stephen O’Neil, Administrator
508-453-3400

Tom Coyne, Assistant Administrator
508-453-3401


WRTA Advisory Board:
The WRTA Advisory Board includes members from each community in the WRTA’s service area. Click here to find out who represents your town, and let your voice be heard!

The policy of the WRTA Advisory Board concerning communications with the press (print, radio, television, Internet, or other) shall be as follows:

All questions directed to members of the Advisory Board shall be referred to the Chairman, the Vice Chairman or the Administrator unless the board member desires to speak directly to the press on a topic of personal concern to the member. In offering any direct communication, the board member must clearly state that all comments are personal comments and do not represent the views of the board as a whole.


Central Massachusetts Regional Planning Commission (CMRPC)
The WRTA contracts with the Central Mass Regional Planning Commission to provide transit planning, Americans with Disabilities Act (ADA), Elders and Disabled Planning, job access (Welfare to Work), and other related services.

For further information, visit the CMRPC web site at www.cmrpc.org.


Need some help accessing Disability Resources in Massachusetts?
DisabilityInfo.org is a website for people with disabilities, their friends, families and the people who serve them. Information within this website focuses on Massachusetts. Click here to visit DisabilityInfo.org.


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