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Customer Service

The WRTA Customer Service Center is conveniently located at 60 Foster Street (Hub), Worcester.

Customer service representatives are readily available to assist transit riders from 8:00 a.m. to 4:30 p.m. Monday through Friday. They can assist you with the following:

Customer Service Phone Number:
508-453-3462

Email Address:
csfeedback@therta.com

Customer Service Mailing Address:
WRTA Customer Service Center
60 Foster Street (Hub)
Worcester, MA 01608

Online Feedback:
Click here to go to the online feedback form.

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