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HomeCustomer Service

Customer Service

The WRTA Customer Service Center is conveniently located at 317 Main Street in downtown Worcester [ map ]. Ground-level of Mechanics Hall . Most bus routes will go past this location.

Customer service representatives are available to assist transit riders from
8:00 a.m. to 4:00 p.m. Monday through Friday
. They will be able to assist you with:

Schedule & Route Maps
System Maps
Bus Fares
31 Day Passes
Employee Pass Programs
Schedule Changes
Snow Routes
Holiday Schedules
Elder & Disabled Services
Paratransit Services
Travel Training Services
Feedback & Complaints

Customer Service Phone Numbers:

508-791-WRTA (9782)
508-421-8796
508-421-8799

Email Address :

csfeedback@therta.com

Customer Service Mailing Address:

WRTA Customer Service Center
317 Main Street
Worcester, MA 01605

Online Feedback:
Click here to go to the online feedback form.

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