Worcester Regional Transit Authority

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Plagued by delays, WRTA changes bus schedules

Full and original article posted Telegram & Gazette

WORCESTER — The Worcester Regional Transit Authority advisory board, beset with a bus system that is as often on time as it is not, has approved changes to the bus schedule and the addition of a shuttle that will run between City Hall and its new Foster Street Hub.

At a meeting Thursday, the authority reported that only about 50 percent of the trips were on time during the last week of June. That was up from 43.4 percent during the first week of the month, when the agency moved downtown departures to a $16.3 million facility next to Union Station.

Between 6 to 10 a.m., 24 percent of buses were more than 5 minutes late. Based on statistics gathered during the last week in June, the worst time to travel is from 4 to 7 p.m., when 52.5 percent of buses were more than 5 minutes behind schedule.

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