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Riders describe frustration with WRTA bus service

Full and original article posted on Telegram & Gazette

About 50 people crowded into a conference room on the third floor of the new Worcester Regional Transit Authority hub Wednesday afternoon to voice their opinions on the bus system and proposed alterations.

“We’ve had some problems since we’ve been here,” WRTA administrator Stephen F. O’Neil said at the outset of the hearing.

He told riders the proposed changes will allow buses to run on time, and he went so far as to call the current schedule a “piece of fiction” because several buses are so frequently late.

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