Worcester Regional Transit Authority

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WRTA reports fewer missed trips, late buses since latest schedule changes

Full and original article posted on Telegram & Gazette

WORCESTER — The number of missed trips and buses running late has dropped significantly since the Worcester Regional Transit Authority began scheduling and operational changes last month.

While the WRTA had 212 missed trips in June, 154 in July and 100 during the first three weeks of August, that number dropped to just seven during the first week after 14 scheduling changes started on Aug. 24 to improve the reliability of the bus service, according to WRTA Administrator Stephen F. O’Neil.

The WRTA’s on-time performance has also improved from 73 percent before the changes to 77 percent, and is approaching 80 percent, he said.

Mr. O’Neil said the volume of complaints from riders during the summer also has dropped.

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