Notifying the Public of Rights Under Title VI

The Worcester Regional Transit Authority (WRTA) operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes he or she has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the Worcester Regional Transit Authority.

For more information on the Worcester Regional Transit Authority’s civil rights program, and the procedures to file a complaint, please contact 508-453-3462; email csfeedback@therta.com; or visit our Customer Service Center at 317 Main Street, Worcester, MA between the hours of 8:30 AM and 4:30 PM, Monday – Friday.

Please note:   The WRTA Customer Service Center will be relocated to the new Transportation Hub at Union Station, 2 Washington Square, Worcester in the Spring of 2013 upon completion of the facility.