Worcester Regional Transit Authority


Contact the WRTA

Contact Us Electronically Via the Customer Service Feedback Form

WRTA Main Office:
60 Foster Street (Hub)
Worcester, MA 01608 [ View the WRTA Main Office Map ] (508) 791-WRTA (9782)

Hub Lobby Opening Hours Are:
Monday – Friday: 6:00 a.m. to 8:00 p.m.
Saturday: 8:00 a.m. to 8:00 p.m.
Sunday: 2:00 p.m. to 6:00 p.m.

Customer Service Center:
60 Foster Street (Hub)
Worcester, MA 01608 [ View the Customer Service Center Map ] (508) 791-WRTA (9782)

Customer Service Window Hours Are:
Monday, Wednesday, Friday: 7:00 a.m. to 7:00 p.m. Tuesday & Thursdays: 7:00 a.m. to 5 p.m.
Saturday: 9:00 a.m. to 5:30 p.m.-Window Service Only

Customer Service Phone Agent Hours Are:
Monday – Friday: 8:00 a.m. to 4:30 p.m.
Saturday: Voicemail Only
Sunday: Voicemail Only

Customer service representatives are available to assist transit riders with Routing & Schedule Information, System Maps, Bus Fare Information, 31-Day Passes, Snow Routes, Holiday Schedules.

To provide Feedback, you may call our office at 508-791-9782, Option 2, fill out our Customer Service Feedback Form or email csfeedback@therta.com.

When sending an email please note that The WRTA has updated the security settings for its email servers, and will begin blocking incoming mail that does not use the SPF and DMARC protocols.  If you suddenly start receiving “message undeliverable” bounce backs when contacting us, please refer those messages to your IT team.

Administration Contact:
Phone (508) 791-WRTA (9782)
Fax 508-752-1676

Use this number to inquire about RFPs/RFQs and other procurement questions including Vehicle Auctions, Bus Advertising, Events, Marketing, Careers and corrections to this Website.

Online Feedback:
Customer Service Feedback Form.

Media Relations:
If you are a member of the media and wish to contact the WRTA regarding a story or quote, contact our Administrator Dennis J. Lipka at 508-453-3403.

Any quotes or information that does not come from our official media relations contact should not be considered legitimate.

WRTA Contacts:
Dennis J Lipka, Administrator

WRTA Advisory Board:
The WRTA Advisory Board includes members from each community in the WRTA’s service area. Find out who represents your town, and let your voice be heard!

The policy of the WRTA Advisory Board concerning communications with the press (print, radio, television, Internet, or other) shall be as follows:

All questions directed to members of the Advisory Board shall be referred to the Chairperson, the Vice Chairperson or the Administrator unless the board member desires to speak directly to the press on a topic of personal concern to the member. In offering any direct communication, the board member must clearly state that all comments are personal comments and do not represent the views of the board as a whole.

Advisory Board meetings will continue to be held via remote sessions in compliance with the Governor’s extension of pandemic-era policies until March 31, 2023.   malegislature.gov/Bills/192/S3007.    

The WRTA Advisory Board is accepting questions/comments from the public: email: admin@therta.com, phone: 508.791.9782, website via csfeedback@therta.com as well as via Zoom participation. In order to assist staff with processing your request we ask for a 48-hour notice of your intention to request.  Please give us your name, Zoom name – if different or phone number as well as city, along with your comments. To request participation in Zoom please use the “raised hand” icon in your settings. The board will address inquires during the” Business from the Public” portion of the meeting.

To review approved minutes go to the News tab and click on board meeting minutes.

Central Massachusetts Regional Planning Commission (CMRPC)
The WRTA contracts with the Central Mass Regional Planning Commission to provide transit planning, Americans with Disabilities Act (ADA), Elders and Disabled Planning, job access (Welfare to Work), and other related services.

For further information, visit the CMRPC web site.

Need some help accessing Disability Resources in Massachusetts?
DisabilityInfo.org is a website for people with disabilities, their friends, families and the people who serve them. Information within this website focuses on Massachusetts.

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