Worcester Regional Transit Authority


Customer Service Feedback Form

Please send us your feedback via the form below. You may also call us with your feedback at 508-791-WRTA (9782) or email us directly at csfeedback@therta.com.   Live operators are available Monday through Friday (excluding Holidays) from 8:00 a.m. to 4:30 p.m.

Feedbacks information can also be provided at or mailed to:
WRTA Customer Service Center
60 Foster Street (Hub)
Worcester, MA 01608

We look forward to serving you!
The WRTA also has an Online Lost and Found Form to report Lost Items.

When sending an email please note that The WRTA has updated the security settings for its email servers, and will begin blocking incoming mail that does not use the SPF and DMARC protocols.  If you suddenly start receiving “message undeliverable” bounce backs when contacting us, please refer those messages to your IT team.

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