Customer Service Feedback Form

Please send us your feedback via the form below. You may also call us with your feedback at 508-791-WRTA (9782) or email us directly at csfeedback@therta.com. Live operators are available Monday through Friday (excluding Holidays) from 8:00 a.m. to 4:30 p.m.

Feedbacks information can also be provided at or mailed to:
WRTA Customer Service Center
60 Foster Street (Hub)
Worcester, MA 01608

We look forward to serving you!
The WRTA also has an Online Lost and Found Form to report Lost Items.

Incident or Inquiry Description
Please provide as much information below as available, particularly if this is in regards to a Complaint, Compliment, Request, or Suggestion. The Date/Time of Incident is essential for following up with driver or service-related issues and complaints. Route number and vehicle number are also particularly helpful for follow-up.
Mode / Service
Issue Type
Date/Time of Incident
Subject / Summary
Description
Route Number
Inbound/Outbound
Vehicle ID
Street Intersection
Stop ID
Contact Information
You must leave your contact information (at minimum your phone or e-mail address) in order for us to respond to your question or complaint. If you have provided a valid e-mail, an automated e-mail will be sent to the address you provided to notify you of your case. The WRTA always keeps your contact information strictly confidential, it will never be shared nor disclosed to a 3rd Party. Please note that if you would prefer to remain anonymous, we will not be able to follow-up with your suggestion or inquiry.
Privacy
- I would prefer to remain anonymous
Contact Name*
Email*
Phone*
Town / WRTA Service Area*
Follow-up
- I would like a Customer Service Agent to follow-up with me.
CAPTCHA
Comments
This field is for validation purposes and should be left unchanged.

When sending an email please note that The WRTA has updated the security settings for its email servers, and will begin blocking incoming mail that does not use the SPF and DMARC protocols. If you suddenly start receiving “message undeliverable” bounce backs when contacting us, please refer those messages to your IT team.

Worcester Regional Transit Authority

508-791-WRTA

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