Worcester Regional Transit Authority


Customer Service

Online Feedback:

Customer Service Feedback Form.
Online Lost and Found Form.

The WRTA Customer Service Center is conveniently located at 60 Foster Street (Hub), Worcester.

Customer service representatives are readily available to assist transit riders Monday through Friday from 7:00 a.m. to 7:00 p.m. and  Saturdays 9:00 a.m. – 5:30 p.m. closed Sundays. They can assist you with the following:

Customer Service Phone Number:

To speak to a customer service representative Monday through Friday from 8:30am to 4:30pm call 508-791-WRTA (9782) Choose Option 2.  Saturday and Sunday please leave a message on our Customer Feedback Line Voicemail by Calling 508-791-9782, choose option 2.  A representative will respond within 48 hours of the next business day after your call.

Email Address:


When sending an email please note that The WRTA has updated the security settings for its email servers, and will begin blocking incoming mail that does not use the SPF and DMARC protocols.  If you suddenly start receiving “message undeliverable” bounce backs when contacting us, please refer those messages to your IT team.

Customer Service Mailing Address:

WRTA Customer Service Center
60 Foster Street (Hub)
Worcester, MA 01608

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