Worcester Regional Transit Authority


Customer Service

Online Feedback: 
Click here to go to the online feedback form.
Click here For Lost and Found Inquiries.

The WRTA Customer Service Center is conveniently located at 60 Foster Street (Hub), Worcester.

Customer service representatives are readily available to assist transit riders Monday through Friday from 7:00 a.m. to 7:00 p.m. and  Saturdays 9:00 a.m. – 5:30 p.m. closed Sundays. They can assist you with the following:

Customer Service Phone Number:

To speak to a customer service representative Monday through Friday from 8:30am to 4:30pm call 508-791-WRTA (9782) Choose Option 2.  Saturday and Sunday please leave a message on our Customer Feedback Line Voicemail by Calling 508-791-9782, choose option 2.  A representative will respond within 48 hours of the next business day after your call.


Email Address:

Customer Service Mailing Address:
WRTA Customer Service Center
60 Foster Street (Hub)
Worcester, MA 01608


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